The International Coalition of Sites of Conscience is an organization dedicated to commemorating difficult histories throughout the world. They have done much work in recent years to reshape the field of interpretation with groundbreaking initiatives that place facilitated dialogue front and center in public history programs, and I’ve had the privilege of taking several training courses with ICSC over the past year. I’m a big fan of ICSC and their mission.
The training I received focused on facilitating dialogue at National Parks. In the most recent course I took it was reinforced repeatedly that place is an extremely important element in fostering good conversation; where the dialogue takes place is as important as the topic under discussion. A nineteenth century farm owned by a German-American resident opens up an avenue for discussing immigration to the United States today, whereas if that farm was cultivated by slave labor it could open a different conversation about race or slavery. I took that point to heart at the time, but it was reinforced today after flipping through ICSC’s Facebook page. To commemorate Black History Month, ICSC reached out to a number of different history museums this week asking them to pose a question on their page about race and civil rights in the United States. While this attempt to start a meaningful online dialogue came from a place of good intentions, few followers of the page (which number more than 3,000) chose to engage in the discussion, and the comments that did come were…interesting:
While it’s perfectly valid to ask where the numbers came from for this post, we can also see a troublesome Ben Stein approach to discussing racism which implies that any desire to discuss race or racism in American society is itself a racist act. More broadly the place where this discussion occurred–Facebook–presents a serious barrier to partaking in a meaningful dialogue about this topic. While public historians over the past twenty-five years have embraced the “shared authority” paradigm as a way of including visitors and communities in the creation of history exhibits in museums and other educational programs, I think we continue to struggle with how to put the shared authority paradigm into practice within the world of online websites and social media outlets because they are places we still haven’t figured out yet. Fellow public historian Elizabeth Catte even wonders if shared authority will be around much longer given that many digital audiences use platforms like comment sections for the sole purpose of trolling and being confrontational with others.
A few years ago my local paper decided to get rid of its own internal comment section (which allowed people to post anonymously) and instead outsource this task to Facebook so that all commenters had to post from their personal accounts. The prevailing belief among the paper’s editorial staff was that people would be inclined to tone down their hurtful rhetoric if they had to post something with their name attached to it. That of course never happened, and just about any hot-button issue you read about in this paper will be accompanied by confirmation bias, insulting and racist comments, off-topic rants, silly memes, and much more.
Can we ever get beyond “don’t read the comments!” in internet discourse? While Facebook proclaims itself as a place for making and maintaining relationships with people, the sheer size of the platform and the still relatively easy path for creating a sense of anonymity creates an emotional distance that leads some people to say hurtful things and manufacture outrage at the smallest slight or perceived issue. I gave up trying to have conversations there about politics or current events a long time ago because it was obvious that even people I considered to be great friends would have no qualms about posting rude comments towards me because my views didn’t meet their standards of ideological purity.
The biggest problem I see with a group like ICSC trying to hold a facilitated dialogue on Facebook is that there is no mechanism to establish boundaries and guidelines for maintaining a productive conversation besides deleting comments after they’ve been posted. Facilitated dialogue is premised on the idea that participants seek to gain a better understand of each other and different perspectives rather than trying to convince others of any particular viewpoint, so in that regard the medium is fairly open-ended in terms of content. But dialogue without any regulations is essentially an unproductive newspaper comments section. Directing Facebook users to a moderated space within ICSC’s website could be more productive than trying to host the conversation on Facebook itself. A set of rules on the organization’s website asking all participants to respect each other, put a check their on biases and assumptions, listen to others, and consent to these standards before commenting could provide a useful mechanism for advancing important conversations. It would be no different than providing a disclaimer page similar to the one on this website. My idea is not perfect and I don’t think anyone has really figured out how to make the internet a more civil place, but it’s the start of a much larger conversation we need to have about sharing (or perhaps moderating) authority on the internet when it comes to interpreting the stuff of history.
What do you think?